Public Facilitation
Lodge a Complaint
Report an issue with a licensed hotel, restaurant, travel agency or tourist guide. The Directorate receives and redresses public grievances regarding licensed establishments.
Other ways to reach the Complaint Cell
- complaints@dtssindh.gov.pk
- Complaint Cell: 021-99332186
- In writing at the office of the Directorate, Karachi
- Mon–Fri 9:00 AM–5:00 PM · Sat 9:00 AM–1:00 PM
Complaints are handled in confidence. Please provide accurate information to enable timely redressal.
Complaint Form